Operational Transformation | Process Improvement | Business Change | Operational Excellence | Capability Building
Transform your processes and people.
Fix the problem that keeps coming back, then leave your team able to fix the next one. I work alongside Operations Leaders in pharmaceutical and life sciences to find the root cause, make the change stick, and build the skills in-house.
Delivered inside regulated CDMO and CRO operations, including Quotient Sciences and Upperton Pharma Solutions.
The Recovery and Capability System
A structured improvement project aimed at the failure that costs you most, delivered with your team rather than handed to them in a report. I do the heavy lifting where you need it: measuring, finding root cause, generating and piloting solutions, then rolling out the change and putting controls in place so it holds.
If you have closed the same CAPA three times, the issue is rarely your people. It is usually that the method was never applied with enough rigour, or never embedded in the team that runs the process.
Poor right-first-time
Batch failures, rework and repeat deviations that eat materials, labour and output.
Processes breaking under growth
What worked at smaller scale now needs overtime, workarounds and extra headcount to keep going.
Problems that won't stay fixed
Corrective actions that treat the symptom, so the same issue is back on the agenda six months later.
Waste you can't put a number on
Time and money leaking from the process, with no data to show where or how much.
- Define
Pin down the real problem, its size and what each stakeholder needs from the process.
- Measure
Collect and trend the data and map the current process against your targets.
- Analyse
Find the root causes driving the failure, not just the nearest one.
- Improve
Generate solutions, pilot them small, then implement at full scale.
- Control
Lock in the new state with SOPs, training, a RACI and FMEA where needed.
Done with you
I work alongside the people who run the process, so they understand and own the change from day one.
Results, not a report
The engagement goes through piloting and full implementation, with measurable targets set at the start.
Built to leave
Pair the project with Lean Six Sigma training and your team can lead the next one without outside help.
I have stood where you are standing
I spent 17 years in the pharmaceutical industry, most of it in CDMO and CRO businesses working under GxP. As Head of Production I led a team of around 32 people across development, tech transfer and clinical trial manufacturing. As UK Director of Operational Excellence at Quotient Sciences and as a consultant at Upperton Pharma, I designed and rolled out the Operational Excellence strategy, including training all staff in Lean Six Sigma.
I have improved processes in Production, QA, QC, Engineering, R&D, Project Management, Finance and Supply Chain, on single sites and across UK and US operations. I also helped design and start up a new sterile manufacturing facility that gained MHRA approval in 2026.
- 2023 – nowFounder, BD Training and Consultancy
- 2019 – 2023Head, then UK Director of Operational Excellence
- 2016 – 2018Head of Production
- 2011 – 2016Senior Manufacturing and GMP Roles
- 2008 – 2011GMP Manufacturing, Analytical & Microbiology Roles
Let's talk about what keeps breaking
Send me a short note about the problem you're dealing with. I'll reply with how I would approach it. No pitch and no pressure. If it sounds like a fit, we can find 20 minutes to talk it through.
Alternatively, ask me about any of my training packages.
I'm based in Derby and work with pharmaceutical and life sciences businesses across the UK.
I aim to reply within 12 hours.